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Jura impress x9 espresso not coming coming out?

I have a Jura impressa x9 and the espresso is not working all the time. The machine grinds the espresso but does not seem to add water to it. When this happens the machine makes a sputtering sound and dry grinds are emptied in to the bin how can I fix this problem?

Rachael
November 2015
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Mend Kitchen Appliances, Coffee Machines
Click here to mend Jura coffee machines