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brush rollers will not rotate Pro heat 2?

hi please can anyone advise. I have a bissell pro heat 2 and the brush mechanism has ceased to rotate. i have changed the motor fearing a burn out and the solenoid and it still will not budge is there something i am missing?

Geoff Parker
September 2011
BissellBissell Pro Heat 2Household Appliances, Steam CleanersPro Heat Bissell

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Bissell ProHeat 2 Brush Roll Not Rotating - Help!