We've had to replace the clip under the washer tub twice now. It cost us about $12 but thankfully it was guaranteed for life so hopefully we can get the second one no charge. For some reason, it grinds the clip to tiny metal dust and eventually the whole thing goes. It kept getting louder and sounded like an earthquake in our house while the wash was going (hey, we're lazy when it comes to home repair) and finally, kablam, nothing but soppy clothes. Hope that helps.
Jessica
March 2008