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Yale IA-320 alarm Smart Hub keeps disconnecting/no internet?

The Smart Hub for my Yale IA-320 alarm seems to loose internet connection about once a week. When I look at the app on my phone, there is a red banner saying that the hub is offline. When I then look at the hub, there are no lights on.

The Smart Hub has a cabled connection to my router. So this isn't a wifi problem. Other devices also plugged into my router remain connected. This isn't triggered by a power cut.

If I remove the ethernet cable, the hub shows a yellow light indiating it has lost connection. When I plug this cable back in the yellow light goes out, but the main green light does not come on.

I have to remove the power cable and turn off the power switch, wait a few seconds and then turn on the power switch and restore the power cable before it connects back to the internet.

Something seems to be disturbing the internet connection and the Smart Hub cannot reestablish a connection. It is like it won't try to reconnect. It will only do so on start up.

Has anyone seen the same?

Mark
July 2021

Yale Security Systems, Home Alarm Systems

I have found this and fixed it with mine.

The Yale hub device doesn't cope with being assigned a different IP address by your router. (When your router is restarted it may allocate a different IP address to your Yale alarm hub. Routers assign these out dynamically, which can be random. The Yale hub should but doesn't cope with this and so ends up disconnected. ) The solution is to fix the IP address which your router assigns to the Yale hub, so in fact it doesn't change. Once you have done this restart your Yale hub. Once it has connected it will remain happy, because it will always receive the same IP address from your router.

How you fix an IP address is different on all routers, so difficult to guide you on this part. (On my Deco router the feature is in Advanced (options) > Address Reservation.)

HG
October 2023

Me too., same problem.
My Virgin Internet connections drops every other day for a couple of minutes and comes back ok. The WAN Router remains powered, just drops WAN link for a couple of mins.
The Yale hub is cabled directly into the Virgin router.
When the internet connection drops out the Yale hub goes offline, the app says it is offline (makes sense, but shame the app does not talk to the Yale hub locally when on the same network).

The problem is that when the Internet comes back, the Yale hub stays offline and will not come back on it's own - it needs manual intervention to power cycle both the power plug and internal battery off/on as previously described by op.

I view this as a Yale hub firmware problem.

I am now waiting for Yale support to answer my emails and searching for admin login to the Yale hub hoping I might be able to diagnose further.

Yale Smart Living Alarm
October 2023

I have exactly the same problem. You describe it perfectly. So far I've discovered the following:
1) This never used to be an issue with my Virgin router but it is with my Vodafone router. 2) if I plug in an intermediate powerline Ethernet extender it survives short disconnections but not ones of more than a few seconds.

I wish I could solve this.

Martin Ewart
July 2023