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How to fix a insignia portable DVD player that wont play dvd?

My portable dvd player wont play dvds. It will however load and play cd's. When I put a dvd in it says loading, DVD-Video then the disk sounds like its spinning really fast and it stays at the start screen with the blue and the insignia logo. please help

logan
February 2013
try a new non scratched free from dust or even fingerprint DVD
then, try dvd lens cleaner

razraz
March 2013

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