how can i make sure that the thread in the bobbinis picked up by my needle?

I have a toyota sewing machine Model DC32 RS2000 Series. Every time I try to pick up the thread from the bobbin, it just doesn't work. Prior to this happening, i was able topick up the thread but the needle was only puncturing the cloth and there were no stitches.

Hope you can help. I have tried all the suggestions in my instruction book and videao but I don't know what I am doing wrong.

Many thanks.

Marie