Assuming you do not have the manual, its here:
http://vokera.co.uk/wpcontent/uploads/2009/04/linea_24_28_users_instructions.pdf
"With the control switch set to off/reset the boiler still fires up and we get hot water", refer to manual and identify which control switch you are referring to, strange that the boiler fires up with hot water if switched off!
Go through the first few pages to ensure you are following the correct procedure to switch on heating, external thermostat turned up high, PRV's on each rad turned up high (if fitted), temp setting on boiler up high, timer?, select heating & water.
Read 2nd section of 1.2, as per your comments about sticking valve.
Then read through the whole manual to familiarise yourself with all functions.
Sounds very much like the selector switch is at fault, i.e. Section 1.1 and Fig.2. Stuck on hot water only, if you change the position of the switch it is still selected to hot water. Can the switch be pulled off from the front? to expose the control behind, can the switch then be turned manually, now try heating. Is the plastic retainer on the inside of the switch you have taken off, if poss., broken so not holding onto the control to change selection?
Keep us posted.
Robert
October 2010