PROBLEM WITH 8EP396A OPTIMA COMPACT ALARM PANEL‏?

I'VE INSTALLED THE ABOVE ALARM SYSTEM AND HAVE A SLIGHT PROBLEM, THE SYSTEM WILL NOT ALLOW ME TO SET A PROGRAM 2 OR 3, ONLY PROGRAM 1 AUTOMATICALLY SETS. THE LED INDICATIONS SHOW NO TAMPER OR ATTACK AND DAY POWER INDICATIONS OK. I'VE CHECKED AND BELLED OUT WIRING, REVERTED SYSTEM TO ORIGINAL STATE WITH NO EXTERNAL WIRING CONNECTED AND STILL HAVE THE FAULT. TODAY I EXCHANGED PANEL WITH SUPPLIERS AND TESTED NEW PANEL, EXACTLY SAME FAULT ON NEW PANEL OCCURRED. INITIAL THOUGHT IS 2 FAULTY PANELS (VERY UNLIKELY), I WAS WONDERING IF THEY HAVE ALTERED THE ALARM SOFTWARE THEREFORE PROG 2/3 HAS TO BE ACTIVATED, (CANNOT FIND NOTHING IN MANUAL). IT WOULD BE MUCH APPRECIATED IF YOU COULD OFFER FURTHER ADVICE IF POSSIBLE.