Hi Vickie,
The only thing that got rid of the Trojan StartPage.1 was from www.NoAdware.net it will cost you $35 but if it dosn't work then they will give you your money back. I'm sure it will work for you and your problems.
But with no credit card start with downloading some free software and try that first eventually building up to some you have to pay for.
On my system I have Antivir, Spybot Search and Destroy, Diamond CS TDS3, Spyware Blaster and NoAdware.
All available through Google, most were free downloads others were ($8) and ($35). All have their own strengths and weaknesses.
All the sites I have listed are trustworthy so no worries about saying yes. Dont bother with Norton it does not work very well and says the system is free when it is still infected.
To download a programme is easy just find where it says download and pick on it then a window will pop up and you pick "save", choose where you want to save it (BUT NOT DRIVE 'C' WHERE THE TROJAN WILL PROBABLY BE) then just follow the prompts. They all give you an icon to pick on to run.
Good luck!
Bob the Builder
February 2005