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Flame light problem shutting off?

My heat surge blows fine but when I shut it off, the flame freezes and doesn't go out. I entered through the bottom front panel and turned the cyliner that works the flame, also replaced a bulb. Didn't work, have also tried reset, and tilting it from side to side and laying down the front on a 45 degree angle for 15 seconds, as recommended. We have to unplug it after we shut the heat off to get the flame light out. Any suggestions?

Lynn B
December 2012
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Mend Heating, Fan Heaters
Click here to mend Heat Surge fan heaters