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My dualit toaster ejector knob is fixed down how can I free it up?

I have been given a Dualit Vario 4 slot brand new toaster, The ejector knob is fixed down so I can't put toast in- is there a way to free it up? Although it is new and unused it was purchased quite some time ago and never used by the original owner so I believe the guarantee has run out.

Irene Hogan
May 2012
I bought one yesterday and have the same problem..did you ever get it fixed. If so how?

Lesley ryan
August 2015
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Find out how to mend Dualit toasters