If you are not in a contract agreement and you own this system,go ahead and replace the battery in the panel.
Ensure you have isolated the mains power (remove the fuse from the fused spur),remove the panels cover and disconnect the two battery wires, take the battery along to screw fix for a replacement.
fit new battery, red = + black = - ,
alarm will sound,enter your user code to silence the bells,
refit cover and enter your user code and press reset to clear the tamper,restore mains power.
Hopefully the tampers won`t be set on engineering,
if you encounter any problems post back for help.
If you have doubts get someone in.
a manno
May 2012