You might have to send it in for repair. Google repairs for Delonghi and it will bring up a page with each state. Click on the town closest to you. We only found one city in Colorado that is authorized for repairs. I would be sure to get a Delonghi authorized repair. We had to send ours in for repair. I had latte withdrawal while it wa sin for repair
Nita
December 2011
Automatic Answer
While you wait for answers, we may have found some information which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix coffee machines.