simpson eziset 950 problems?

gday,ive got a simpson eziset 950 top load washing machine,it does the first wash sequence and pumps out,but the pump keeps pumping even though its empty and it wont go any further,wont re fill or spin,and when the machine is turned off it loses memory,we always run a cold wash but after being turned off it self selects a warm cycle,would appreciate any help,thanks