Tilt the machine forwards, might need to empty the drum of water by hand first - then find the little fan under the pump at the bottom of the machine, the fan needs to be spun a few times in either direction and this will help unblock the pump if your issue is just a build up of fluff - otherwise, get a man in!
Marvin the Martian
August 2011
Please remove your stray hair clips / coins from the outlet pump. Follow the outlet hose back and you'll find the pump under the drum.
Vince
October 2010
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