How can I fix my Miele Novotronic W360 Washing Machine?

Vince … thank you, for your reply and kind sentiments :)

Mike … thank you for your very good advice. However, as I have unplugged the machine, no one will be harmed if I open the machine to inspect what the problem is, and if money was not a problem, I would most certainly call in a Miele service engineer, even though the last time I called Miele they initially asked for over £580 to repair the damage caused be a faulty circuit board.

Although I guess, I've just be unlucky with this machine – if I can not repair this machine myself, it’s obvious that I will be much wiser to buy another brand than to have Miele repair it again!’

Here’s the maths I should have gone with before I bought this machine … spend over £1K for a machine you hope is going to last long enough to pay for itself … or buy another brand – same spin speed – for a third of the price … with the assurance that the money saved will allow the peace of mind that even if any faults developed after the guarantee has expired, you could buy a new replacement machine (with a new guarantee) – and even in the unlikely event that you had to buy a third machine within 10 years, you would still be quid’s in … you will have earned interest on the money you saved and if you did have to replace the first/second machine … you will have a newer machine which might still be covered by a current guarantee.

In any case, I welcome any other insight into how to open the front, what the problem might be and what the remedy is.

Warmest regards,

James :)

James
October 2010

For goodness sake....get a qualified service engineer to check this out instead of risking your life for a few measly pounds.

Mike
October 2010

I don't like the sound of this at all. For your spark to jump means that the case of the wmc was live, and next time it may use you as it's route to earth. I would start at the beginning and check the earth wire is connected in the plug and to the wmc. Good luck and don't die.

Vince
October 2010