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Mend BT Synergy 4500 Handset Answer Machine

Malfunction on my BT Synergy 4500 triple deck?

I have had a BT Synergy 4500 triple handset with answer machine for approx 2 years. Recently the answer machine has taken to answering, but not recording the incoming messages! Please can you help?

Maureen Kelly
May 2009
BTBT Synergy 4500Telephones, Corded PhonesHandset Answer Machine

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BT Synergy 4500: Answer Machine Not Recording