While you wait for answers, we may have found some information which could help you.
Click here for Zen Mp3 Player
My Creative Zen MP3 Player wont switch on?
change battery?
How or where can I get the head phone socket repaired?
Creative Zen X-Fi2 frozen in rebuild ,disc scan mode?
How can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
un freeze zen,mozaic?