While you wait for answers, we may have found some information which could help you.
Click here for Mp3 Player PlugMy Creative Zen MP3 Player wont switch on?
How can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?
creative muvo mp3?
creative volume control problem?
How can I fix my frozen creative zen? It's tricky?