how can i fix zen touch?

After 2 weeks of trying various computers and numerous posted “solutions”, this is what finally worked for me. I am not guaranteeing that you’ll have success.
In the recovery mode on the zen touch…
Cleaned all then reformatted
Found my wife’s old laptop that had no creative hardware or files on it. This computer was not running Microsoft® Windows Media® Player 10 or 11 but it did have an earlier version.
Downloaded the newest (plays for sure) firmware, from the creative.com site,http://support.creative.com/downloads/welcome.aspx?nDriverType=4&showdetails=1&bLatest=1 to the laptop. You need to download the latest firmware for it to work on a Win Xp computer.
Attached the zen to a USB 1 port. I don’t know if that made a difference. It was recognized as a MTP device.
On the laptop, I clicked on the firmware icon. A language window appeared. Put my cursor over English but didn’t click yet.
At that point- on the zen touch-clicked reload firmware.
When the zen touch prompted to begin reload, I immediately clicked on English.
That’s it. It worked. Good luck! Might work on other zens as well.

dylan772
June 2008

After 2 weeks of trying various computers and numerous posted “solutions”, this is what finally worked for me. I am not guaranteeing that you’ll have success.
In the recovery mode on the zen touch…
Cleaned all then reformatted
Found my wife’s old laptop that had no creative hardware or files on it. This computer was not running Microsoft® Windows Media® Player 10 or 11 but it did have an earlier version.
Downloaded the newest (plays for sure) firmware, from the creative.com site,http://support.creative.com/downloads/welcome.aspx?nDriverType=4&showdetails=1&bLatest=1 to the laptop. You need to download the latest firmware for it to work on a Win Xp computer.
Attached the zen to a USB 1 port. I don’t know if that made a difference. It was recognized as a MTP device.
On the laptop, I clicked on the firmware icon. A language window appeared. Put my cursor over English but didn’t click yet.
At that point- on the zen touch-clicked reload firmware.
When the zen touch prompted to begin reload, I immediately clicked on English.
That’s it. It worked. Good luck! Might work on other zens as well.

dylan772
June 2008

sounds like your hd went on ya... your going to have to buy a replacement hard drive on ebay or just go all out and buy a new touch.

joshua Kerns
May 2008