Dual flush push button ?

Yes.

Please ensure that the decorative ring on the top of the cistern is not part of the securing screw mechanism.

With pressure pushing down through your thumb and fingers try and rotate the ring, some button systems use the decorative ring on the top to secure the buttons to the cistern top. If it rotates and comes away freely this will allow you to gain access to the flush buttons easily and clean them and sort them out the cleaning part is covered below...

If the ring does not rotate follow the instructions below.

the flush button that has not been pushed down needs to be removed. This can be done with the aid of a sharp ended tool.

With the sharp ended tool push the point into the plastic button, Not to hard as you may break it. Use just enough pressure to ensure a non slip grip. now lift the button to the top with the tool firmly placed into its side and using an upward pressure. The button will move, then pull that button out. This will now allow you to remove the other button. With both buttons removed check the plastic rods that move up and down and the flush is activated on both occasions ( short & Long ) Flushes Check for damaged push rods ... The main problem always seems to be dirt build up. Clean the buttons inside & out check for damage on the plastic as this can stop the button moving freely within its hole. Clean out the hole and dry with paper towel. If the rods flush the toilet when pushed that's great news , however if they fail to flush check the rods for damage and replace if needed. If all is well you can now replace the push button tops if you find that it was a build up of small dirt particles use some lubricant to stop this sticking again ( Vaseline ). I hope this sorts out your problem...

Take your time doing this job, if you feel the need to get further help please do so. this is a very easy job and can take up to 5 minutes to sort it out that's if you stop for tea half way through.

I hope my instructions help.

Pat
December 2008