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How can I fix my LG Direct Drive 7.5kg model WM12336FD washing machine?

After loading the machine with the wash and pressing the start button, the drum doesn't turn and you get a DE error. This error has occured in the past if there is an uneven load, but this is not the case now. Any ideas?

Many thanks

Martin King
February 2017
LG Direct DriveHousehold Appliances, Washing MachinesMachine Loading Wash

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