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Towa ax-100 won't print receipt or feed ?

Hi,
I hope someone can help me out!
Our Towa ax100 wont print any receipts or even feed the paper through!
We can't do any reports or anything and It won't make a sound or do anything when I press the feed button...
I can't find any solution to this online...not sure but maybe the motor for the receipt has gone??
All other functions work fine but if someone needs a receipt and end of day reporting won't work..

Please if anyone has a solution to this can you please share?!!

Thanks in advance!

Jay
October 2015
Hi. The AX100 is a great machine. One of my favs. The printer is super reliable unlike some other low end machines I could name #$%$#! The most common reason is the wrong paper. Make sure it is 57mm thermal paper. Width is important as it will not activate the paper sensor if it is too narrow. Make sure you are feeding the end of the paper into the slot at the back of the printer. If you hold the feed button as you insert it, it should start to feed. If not, you may have a printer problem but it is very rare. Give it a try.

Registerman
October 2015

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