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Have I been overcharged?

I have been charged £290.00. For a repair on my jaguar boiler as the water has not been getting hot.. On my receipt it says supply and fit diverter, assemble and switch. This was last Friday, been away a couple of days and it now has F1 on the front of the boiler when we came back. We Wrang the people that came out last Friday and suppose to have repaired it, but still waiting for a reply. Have we been overcharged? We are pensions 80. And 75

Doris
August 2015
A diverter valve costs about £85 - a switch ? Why a switch? A switch shall we say £15 - Total cost of material about £100

This assumes that these things were actually changed.

Then perhaps a call-out charge of £50 and that leaves £140 for labour - at £35 per our - 4 hours work. Or two hours at £70 per hour perhaps.

So - if the items changed were actually changed then you have been overcharged - but not grossly overcharged.

When your boiler failed it will have broken because of one component failure - it would be most unusual for two items - the diverter and a switch - to have both failed at the same time.

Your current F1 failure code is very probably a completely different fault - you do not say if the boiler engineer actually fixed the original fault or not - I assume he did.

F1 means that the boiler is not firing up - there are several things that can cause this but very unlikely to be the diverter valve.

My best advice is to find another boiler engineer - an independent one - perhaps one a neighbour can recommend to you. The first one is a bit on the expensive side - drop them.

Good Luck...
August 2015
http://fixed4free.com/answers.php?id=258937

http://www.diynot.com/diy/threads/jaguar-28kw-not-igniting-from-cold-f1-fault-code.57782/

http://howtomendit.com/answers.php?id=129629

HTH
August 2015

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Mend repair fix Jaguar home heating systems