Me not sure about anything these days alarm, well not on here anyway lol.
No seriously, it doe's sound like the Op has low level entry on his system, and why he's on here with a system screaming contract beats me.
You know as well as me that if the system has been programmed for user , then this system will aknowledge and clear the AC fail providing onboard diagnostics run true.
Bet this system needs the master,also there was no mention of a full alarm condition when the mains failed,so at this level should we presume the battery has failed?. Possible, but the fact of the matter is this OP shouldn't be on here wasting our time with this matter when he has the alarm co name and almost definitely their tel number.
Pleas don't take this insert the wrong way(challenge), its not but this OP should know better.
e manno
July 2012