Just had same thing happen on my 965 + good news is can be fixed. not so good news is cost- at least not in UK, where I was quoted £200 by Steeles, in Brighton, or £300 for upgrade to 965i.
If in UK check Machine Knitting Guild site for list of engineers county by county- not that many sadly. Magazine Machine Knitting Monthly web page lists a few too.
Can't offer help if live elsewhere except to try google.
lizzie2211
March 2011
Automatic Answer
We may have found other answers which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix knitting machines.