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Mend ADT House Alarm Problem

House alarm interferes with phone line, what could the problem be?

I bought a house with an ADT alarm which is connected to the phone line, the phone has stopped working and bt have said it is something to do with the alarm, my broadband still works though which is strange. I have called ADT and they want to charge me for an engineer to come and fix it but why should I pay them when I didn't buy the alarm and neither have I used it ever, please could someone tell me what the problem could be and thanks in advance for any assistance you may give me.

Jones
December 2010
ADTSecurity Systems, Home Alarm SystemsHouse Alarm Problem
Two phones, they are both dead, no ringing or tone. I can't find what REN is?

Jones
December 2010
i just answered this too alrm guy,:-)

gts
December 2010
Your being fed Bullpoo.
By the alarm panel shuld be a BT line box ( if done correctly). Disconnect the BT line and see what happens..............nothing I bet.
How many phones are connected?
The max REN is 4
I`ll leave it to you to Google REN.

Alarm
December 2010

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ADT Alarm Interfering with Phone Line - Help!