Hello Kim,
Definitely sounds like a cotton jam, I would force the balance wheel backwards and see if it frees off, if it does not then check the belts if it has an inside motor which it probably has, if the motor rund when the stop motion is released then it won't be motor problems, finally I would oil all moving parts with WD40 and leave it overnight and then try, if you still can't get the machine going after that the there is a possibility that the machine may have been dropped.
Ken
drivewithken
January 2010