the problem is that the diverter valve,is not operating,it could be the valve or the power supplied to it.so getting some one in may be the only option
try switching boiler to off on the reset knob,there should be a faint ticking noise for about 10seconds,this is the noise of the diverter valve returning to hot water mode.If this is not happening you could try changing the motor. vokera web site has instaler instructions that can be dowloaded for free.
stuart
December 2009