Hello Jacki,
First of all you need to know the manufacturer, Victoria is only a name put on the machine, I suspect it may be made by Brother but without a picture of the machine it is difficult to know, if you can email a picture I may be able to help you, type my address as you say it not as you see it because this site does not allow email addresses to be shown.
Ken
drivewithken at blueyonder dot co dot uk
December 2009