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fridge freezer stopped freezing?

Got two AEG fridge freezers, with digital temp display. One is fine, on the other, the temparature of the freezer has risen from -18c to -2c. manufacturers helpline say may be location, but why would the other work fine?

Karen Alderson
March 2006
AEGKitchen Appliances, RefrigeratorsFridge Stopped Freezing
karen, we suddenly have the same problem on ours but cannot find instruction manual or anything, it has not been moved recently, do you have the number for the helpline??

donna
March 2006

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AEG Fridge Freezer Not Freezing - Help!