The following refers to U.K consumer act/law.
If it broke during normal operation then it would come under one or both catagories 1. 'Not of merchantable quality'. 2. 'Not fit for purpose' so should be covered by the 'Warranty' Contact your dealer first then the warranty issuer. Failing statisfaction from them conact Thetford using the information below and on page 3 is 'Ask Thetford' use their on line form to relay the problem and attitude of both dealer and warranty issuer.
If you are in the 'Caravan club or Camping and Caravan club then if you have more problems on this matter then they may be able to give these people a 'nudge' in the right direction to solving it without cost to you. Post the end result.
Download the pdf's for your toilet for future use.
Access to 'Ask Thetford' and their free repair pdf downloads.
UK www.thetford-europe.com
Australia www.thetford.com.au (Even get request from Australian campers)
Australia site has stockist list.
HOME PAGE SELECT ENGLISH {if in Australia forget this selection)
NEXT PAGE SELECT CUSTOMER SERVICE (top line)
NEXT PAGE SELECT USER INFORMATION (left of pic) also 'Ask thetford' is on this page.
NEXT PAGE SELECT REPAIR INSTRUCTIONS (left of pic)
NEXT PAGE SELECT BUILT IN TOILETS [top right of pic]
NEXT PAGE SELECT This is where you select your toilet range. Search alll if unsure of type/range
NEXT PAGE PDF Files You should be in the pdf folder list on your Thetford toilet. Start downloading.
To direct link to the Thetford download site type in the following
www.thetford.eu/web/show/id=51498/langid=42
Don't bother for Thetford fridges they tell you for safety reason to take it to a service centre
Bob
September 2009
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix caravans/motorhomes.