Hello Ann,
You have not said what make of machine you have and I can help you if you can email a picture even further, email me below with the model and picture if possible.
Ken
drivewithken@blueyonder.co.uk
January 2009
I can answer this question...
I do not know how to thread a model 490. Help, please?
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix sewing machines.