Fabric conditioner is taken from the detergent tray by siphon action. Most likely flexible siphon pipe is blocked.power off, Remove machine top, identify the pipe coming from the softener compartment, detach and clean.
Check out this site for spares : www.4directelectricals.co.uk
Check out this site for info: www.2ndwave.co.uk/manual.html
dan
February 2008