how do I free a tape from my dual cassett player AIWA WX220?

When I power on my dual cassett player (AIWA WX220), the system goes into the play mode;but nothing happens. The dual cassett player will try to play, but nothing happens.(just make a noise trying to go forward and the tape will not turn. When I try to eject the tape, latch on tape 1 will not move and the system will not release the tape and the head on the cassett player will not release. (it stays in the play position against the tape) I can take the window off the unit, (Player 1) move the tape holder a bit, but the wheel that holds the tape/turns the tape during play,does not have enough space to free it,and I don't want to force it that could cause it to break. What action should be taken next?