Is the front wheel assembly still on the vac? Located under the base, it is a clear or black plastic with an axle and two wheels. It is directly controlled by the slider for the height. If it is missing, the base will go straight to the floor. I have seen many come to me with this part missing.
More questions?
nicclean@verizon.net
www.vacuumcleanerhelp.com
August 2007
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