Your dispenser will likely be gunged up. If you take out your dispenser drawer and look at the roof of the dispenser I bet it's all black?
This means that when machine is filling water is being squirted into the wrong compartment syphoning away the conditioner. Try giving it a good clean with a nail brush.
I this doesnt help report back.
www.ukapplianceparts.com
Lee
January 2007
Automatic Answer
We may have found other answers which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix washing machines.