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Mend Dimplex Kansas Bought Electric Ago

Fixing?

I bought an electric fire Dimplex Kansas a year ago and the fire glow will not come on. The bulbs are meant to be life long lasting. The fan heat still works. Help please. Doesn't look the same without a glow in the evenings.

Concerned
January 2017
DimplexDimplex KansasHeating, Fan HeatersBought Electric Ago
Why not check the bulbs?

http://www.dimplex.co.uk/assets/kb/product_info/0/How_To_Change_A_Light_Bulb_In_Your_Fire.pdf

https://www.youtube.com/watch?v=bYGaPZ3kExE

XXX
January 2017

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Dimplex Kansas Fire Glow Not Working - Help!