if you put new cartriges in and only one color is printing, that means it is set to print like that. You need to go into properties, right click, then go to printing preferences. look for color management or change to even black and white print only and see what happens. If doesnt work reset the defaults on printer in the same area.
jenny k
May 2014
Carry out cleaning cycle
Roger
March 2014
Automatic Answer
We may have found other answers which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix printers.