I have the same problem, except that I can take the top panel off, what next, the machine is making an awful electrical 'grating' noise and the belt is intact, if I remove the smalloval rear panel where the heating element is, I can turn the drum using the fan wheel. Any idea where I should go from here. I had the model previous to this one and it seemed easier to work on, this model is sealed by a plastic panel at the bottom
Thanks
Tom Paterson
November 2012