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Mend Brandt CFA361XU Problem Frost Free Fridge Freezer

Problem with my Brandt Frost Free fridge freezer?

We were given a frost free fridge freezer - model no CFA361XU, about 4 weeks ago and the freezer isn't freezing properly, ice cream is soft and food I have made to freeze isn't freezing, there is also water on the bottom of the fridge which is turning to ice. I don't have the manual so cannot see any trouble shooting idea's, can anyone help.

Claire
September 2012
BrandtBrandt CFA361XUKitchen Appliances, RefrigeratorsProblem Brandt Frost Free Fridge Freezer

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Brandt CFA361XU Fridge Freezer - Not Freezing