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accenta alarm?

my tenant reports that using any upstairs socket sets her alarm off! she has not used the alarm to date as she has no code for it. i asked her to press reset button-this brought up "tamper" notice/light but would not allow her to get a reset code. she has never had a code to use the alarm. any ideas how i can solve what appears to be 2 problems please? who can i phone for customer service? -so far i've been unable to find anybody.

DEREK
June 2012

Accenta Security Systems, Home Alarm Systems Alarm System Home Reset Code

Forgive me if I seem a little low tech here alarm,

Is that the jarva powered virtual keypad?

e manno
June 2012

I dont know why some knock Honeywell`s attitude. You fit their kit get trained.
I consider myself an expert on them and on the occasional time when I call I sometimes just get referred to the manual.
But I get a little more attention as I helped/made them rewrite the G3/Dimension one :D

Alarm
June 2012

ditto !

gts
June 2012

Honeywell won't give Derek the time of day mate.

Derek go with alarm's advice, don't wast a phone call or indeed your time with honetwell...... phafffff.

e manno
June 2012

here is the phone number for honeywell 0844 800 0235

i think lol

Curtis m
June 2012

~Google.
Electrician, the when he has passed the electrics.
Google
Nacoss/NSI
Or
SSAIB
Then use the local company finder.
And get this fixed there sounds more to it and you`re a Landlord and responsible.

Alarm
June 2012