Take it back to the retailer where you bought it with your receipt, bank statement etc and if under 6 months old they should replace it Sales of Goods Act 1979. (i had one 2 years ago and it lasted less than 6 months, got to the stage i was on 1st name terms with telehelp!) after 6 months they should repair or pos replace it. In my opinion, And Im on machine no 5 dif brand but failed again SKY or BT Vision!FED UP with the pants technology.
Lorna
October 2011