not so easy to tell problem over net,first check both tensions , then to see if timing is in. install bobbin in case and hang case down while holding thread,slight tension must be felt if thread is moved(pulled). top tension after threading and press foot down, pull thread,needle must bent slightly if tension set to 4.to check timing,needle on upward stroke, eye of needle in centre of hook point hope it will help
johan
June 2011