Hello Donna,
Sorry to hear you are having the same problem. But the problem I have is that it is leaking water irregardless what position the handle is in. Mine must be a little older model than yours, because mine does not have the "Tools" or "Floor" thing on it. Mine you have to manually put on and take off the upolstery hose and attachment. I am beginning to wonder if my problem is the little black rubber "O" sorta of looking ring that sits under the Clean water tank. I just thought that since it was coming out from under the left side of the cleaner on the bottom, that there was or perhaps still is, a hose off in there or a cracked hose, etc. Henceforth that is why I posted on this site, hoping to get some advice on how to take the bottom of the cleaner apart????? I just found out today that I no longer have a Service Center around here from the store that I bought this from. So in other words, I will have to order it,....and... I also can not find the owners manual for it, so I have no idea what that part number would even be for that little black "O" looking rubber piece under that tank is. Any help in this matter will be deeply appreciated!!!
George
September 2006