Hi, yes i had the same problem - and it turns out the water tank's inlet valve was blocked with fluff. After removing the plastic tank from the dryer, I removed the valve which connects the tank to the dryer (it just prised off the tank with a couple of flat-head screwdrivers), cleared it of fluff, clipped it back onto the tank, pushed it back into the dryer, and all is good! Sorry to hear you were mis-advised.
aaron
March 2012