what is wrong with my hoover hp7103m family megaload 1300s washing machine?

please help me, my hoover wasing machine is 13 months old and has broken down for the second time (this time just outside warranty) it won't rinse or spin and ends up full of water which takes 3 times to spin most of the water out. have got a 5 year parts garuantee although don't know whether it would be cheaper to call someone out of the yellow pages, don't know where to turn! have checked filter and pipe is not blocked either.