Hello Karen,
If the top of the machine has been oiled then there may be oil on the winder rubber, if it has not been oiled then either the winder may have seized up if it can't be turned by hand or part of the winder rubber may be worn down so it does not catch on the balance wheel, in any case the machikne will have to be taken apart to get to it.
drivewithken
August 2010
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