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Bosch fridge freezer kgu30604gb freezer not cold?

it's been working ok but now red alarm light is on. Manual says this indicates temperature is too high in the freezer department. on checking this is true and I have noticed that the dividing panel between the freezer and the fridge above is quite warm something I hadnt noticed before and this may be a contributing factor to the warmth in the freezer area. Is this normal? could this be the cause ? for extra warmth. Also freezer unit seems to be working very hard. Air circultaoin arounfd the fridge is OK.
Any ideas welcome. any help appreciated.

Panda
August 2010

Bosch Kitchen Appliances, Freezers Cold Light Manual

We just got my mums classixx we plugged it in and warning light on and freezer not freezing

Susan
August 2013

I take it that you have checked the temperature on the freezer with a thermometer.It should be at minus 18c or lower. The warmth between the lower and upper divider is either an electric trim heater or more likely part of the tubing which carries the warm refrigerant before going out to the condenser at the back of the fridge to stop the freezer door surround icing up or sweating. Sometimes its just the thermostat if mechanical which has a secondary set point at which to give an alarm. Has the freezer got on external fan to assist the condenser,the black thing at the back, looks like a radiator? maybe wants brushing out? Best I can do!

Keith
August 2010