necht intergrated fridge and freezer model n1?

hi could anyone help me my necht model n1 fridge door hinge lso needs replacing and my freezer is broke only 6months old i have been given tele no 01616223259 and 08700 605 705 they just ring there is no answer it sounds like i am in same boat as a lot of people its disgusting what this company is doing to us all can any one help i would be very grateful thank you.